Elasticsearch support for Dummies
Elasticsearch support for Dummies
Blog Article
Elasticsearch, Logstash, and Kibana take pleasure in the advantage of getting vivid and practical communities. You have got our assurance of large-excellent support and one supply of truth as an Elasticsearch Support buyer, although the Elastic Local community will also be a useful source to suit your needs when you require it.
For anyone who is in free demo, you are also suitable to obtain the Elasticsearch Services Regular level support for as long as the demo is Energetic.
The key emphasis of support is to make certain your deployment displays a green position and is on the market. There isn't a certain First or ongoing response time, but we do strive to interact on each issue within just three small business days.
In the Elasticsearch Provider Console: Go to the Support site or select the support icon, that appears like a existence preserver, on any web site during the console. Call us by email: support@elastic.co
Incorporate the deployment ID that you would like help with, especially if you might have several deployments. You will find the deployment ID about the overview webpage for your personal cluster while in the Elastic Cloud Console.
For anyone who is on an Elasticsearch Provider Conventional subscription so you are interested in relocating to Gold or Platinum support, make sure you Get in touch with us. We also endorse that you choose to read our greatest practices manual for receiving the most out of your support working experience:
We can provide support whether your surroundings is on-prem or in the cloud. Get hold of our team to discuss your distinct infrastructure and prerequisites, like SLAs and security demands.
Should you have any complex concerns that aren't for our Support group, hop on our Elastic Local community discussion boards and obtain responses from your professionals inside the Group, including people today from Elastic.
Should you contact us by electronic mail, make sure you use the email address that you choose to registered with, in order that we may help you far more promptly.
If you simply signed up for a demo, Elasticsearch support you do not get access to the Support Portal right until you subscribe. As a substitute, you can ask for support utilizing the other methods comprehensive In this particular doc.
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By e mail: support@elastic.co. In case you contact us by electronic mail, make sure you use the email handle you registered with, to ensure we will help you much more rapidly. If you are employing a distribution listing as your registered email, You may as well sign-up a second e-mail address with us.
These membership amounts provide certain response situations for support troubles, superior support protection hrs, and support contacts at Elastic. It also incorporates support for how-to and enhancement inquiries. The exact support protection depends upon your membership degree.
Elasticsearch, Logstash, and Kibana love the advantage of getting vivid and useful communities. You may have our assurance of large-top quality support and one source of real truth as an Elastic Cloud consumer, however the Elastic Local community may also be a handy resource in your case everytime you want it.
With the discharge of the new Support Portal, even When you've got an existing account, you will be prompted to update your password.
To learn more, Check out Top quality Support Solutions Plan. In case you are on a regular membership, so you are interested in upgrading your support level, be sure to Call us. We also propose that you just go through our greatest practices manual for obtaining the most out of your respective support working experience:
A lot of people offer support and then don’t wander the walk. Like a pure open supply organization, we are able to only differentiate on price and support, and we treatment deeply about retaining very good support and solving our prospects’ challenges swiftly.
Get in touch with us in addition to a member of our crew will attain out to you in minutes We’ll rapidly help you receive a agreement in position so we will get to operate resolving your Elasticsearch concerns and Obtain your surroundings operational as quickly as possible.
Just open up a circumstance to allow us to know the identify and electronic mail tackle you want to generally be extra. When opening a scenario, There are some stuff you can do to get assistance more quickly: