Everything about Elasticsearch support
Everything about Elasticsearch support
Blog Article
Elasticsearch, Logstash, and Kibana get pleasure from the advantage of having lively and beneficial communities. You've got our assurance of higher-quality support and one source of truth being an Elasticsearch Provider customer, even so the Elastic Neighborhood can also be a handy source for you everytime you need to have it.
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Should you be utilizing a distribution checklist as your registered e mail, You can even sign up a 2nd email tackle with us. Just open up a situation to let's know the name and e-mail address you desire to being extra.
Dedicated Elasticsearch skilled support Elasticsearch support when and in which you want it As with our other choices, if you have to manage your Elasticsearch cluster by yourself, we can however provide the 24x7x365 pro support available within our managed featuring.
Incorporate the deployment ID you want assist with, particularly if you might have a number of deployments. You could find the deployment ID around the overview site for your personal cluster in the Elastic Cloud Console.
If you're on an Elasticsearch Support Normal subscription and you simply have an interest in shifting to Gold or Platinum support, you should Speak to us. We also advocate which you study our best tactics tutorial for obtaining the most out of one's support experience:
Our managed provider pedigree and broad client base makes certain that we provide the expertise to fit any purchaser setting. It’s what we do daily Regularly, we supply mission vital, high effectiveness, and normally-on details alternatives for our shoppers. Our organization is centered on the operational functionality of Elasticsearch and complementary open resource info layer technologies. Committed team Elasticsearch support workforce is produced up of dedicated engineers and Elasticsearch industry experts with comprehensive operational encounter. Now we have the chance to help maintain your clusters operating successfully and efficiently less than a variety of circumstances and use conditions Spin up a cluster in minutes Free of charge Trial
Talk about your precise specifications If you enter a support contract with Instaclustr, you'll be leveraging more than three hundred million node several hours of management and support knowledge with open up supply technologies, including the Open up Distro of Elasticsearch.
If you Get in touch with us by e mail, be sure to use the email deal with you registered with, to ensure that we can assist you extra quickly.
Describe the issue. Incorporate any relevant information, together with error messages you encountered, dates and periods when the problem happened, or anything you're thinking that could be practical.
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In case you are a completely new client who just signed up for Elasticsearch Support, it may take a few several hours in your Support Portal use of be create. If you have thoughts, access out to us at support@elastic.co.
Explain the problem. Consist of any appropriate specifics, like mistake messages you encountered, dates and times when the situation occurred, or anything else you believe is likely to be valuable.
Elasticsearch, Logstash, and Kibana enjoy the advantage of getting vivid and useful communities. You have got our assurance of higher-high quality support and single supply of fact as an Elastic Cloud consumer, but the Elastic Neighborhood will also be a beneficial useful resource for you personally everytime you need it.
Support is furnished by electronic mail or from the Elastic Support Portal. The most crucial concentration of support is to ensure your Elasticsearch Provider deployment reveals a eco-friendly position and is available. There isn't a guaranteed First or ongoing reaction time, but we do strive to interact on each and every difficulty inside of three business enterprise days.
To find out more, Verify High quality Support Products and services Policy. Should you be on an ordinary subscription, so you have an interest in upgrading your support level, remember to Call us. We also suggest that you just study our greatest methods guidebook for getting the most out of one's support knowledge:
Some individuals promote support after which you can don’t stroll the wander. Elasticsearch support Like a pure open up source business, we could only differentiate on price and support, and we care deeply about preserving excellent support and resolving our buyers’ complications immediately.
Being an Elasticsearch Company buyer, you may get an electronic mail with Directions how you can log in to your Support Portal, in which you can observe equally recent and archived circumstances.
Just open a case to let us know the identify and electronic mail tackle you desire to to get additional. When opening a case, there are a few belongings you can do to get assist faster: